Frequently Asked Questions
Important Travel Update! All U.S. visitors to Costa Rica need a valid passport that will not expire for at least 6 months after your return to the United States!!
**ALWAYS KEEP A COPY OF YOUR PASSPORT WITH YOU**
International Flights – Delays or Changes If there are any changes in your departure or arrival time, please call us so we can advise our San Jose transfer staff. Check your luggage through to San José, Costa Rica. If luggage is misplaced by your airline DON’T PANIC! Provide them with the following local contact information for notification when the bags may be claimed: Carlos Zuñiga – local cell phone # 8711-5804. After you clear immigrations & customs authorities and leave the building, watch for the Go Easy Travel representative wearing a yellow shirt, holding a VIP Crocodile Bay Resort sign with the last name of your party. Then we can begin to assist with your luggage. NatureAir Weight Notice: Notice is given regarding our domestic air carriers weight policy. This is for the safety and well being of the passengers, and we urge your cooperation regarding this serious (and somewhat awkward) matter. Please feel free to contact us or Natureair with questions, or to notify us of your desire to purchase a second seat in accordance with the policy. Thanks for your cooperation.
All Costa Rican Airlines’ Personal Weight Restrictions – 250 lbs. each – The domestic airlines require the weight of all passengers. Please provide weight when making your reservation. Passengers weighing more than 250 lbs. are required to pay for an extra seat, which is an additional charge. This is best reserved prior to flight date when the fare is discounted approximately 20% and the seat is available, but if you wait until time of departure there is no discount or guarantee you will be allowed to board. All passengers will be weighed prior to check-in. This is for your safety.
Local Flight Update – Go Easy Travel drivers will always pre-arrange the next pick-up time with you. They will get you to the NatureAir or Sansa Check-In 45 minutes prior to your scheduled departure flight time. Passport will be required. Flights close 20 min. before departure and passengers not checked in before are not guaranteed boarding. Please be on time meeting our drivers in the Hotel Lobby.
Please visit Sansa at www.flysansa.com for further details.
Baggage Weight Restrictions: 30 lbs. for luggage and 10 lbs. for carry-on on NatureAir or Sansa.
Crocodile Bay Resort does provide conventional fishing equipment. Though if you have a “lucky” rod and reel, you can bring your own. Fly fishermen may want to bring their own special fly fishing equipment. Please consolidate rods in a tube if you do bring your own, to make traveling with it easier and protect against damage.
Tours leave after breakfast and return by 4pm. Half-day tours return at noon.
There are bugs in Costa Rica. For the most part the bugs keep to themselves, but there are those people who are especially attractive to biting insects (you know who you are). The lodge does have air-conditioning and screens on the room windows. Though, for added protection you may want to bring a bug repellent. We recommend a repellent with DEET as the active ingredient. There is also a gift shop at the lodge where you can purchase bug repellent, and other sundries, if you forget to bring your own.
Captains Fishing Captains – $25-$50 per angler. It is preferable to tip directly to the captain in cash at the end of the fishing day. However, you may always choose to pay your tips at the end of your stay with your credit card or cash, just advise the name of your Captain and or Mate. Tower boat captains will share the tips with the mate. You may have different Captains for inshore and offshore fishing.
Staff Resort Staff (chef/ kitchen staff, wait staff, bartenders and housekeeping) – app. $15 per person per day as a tip ‘pool’ which can be added to your room account at checkout for disbursement.
Guides Eco-tour Guides – $10 per person for a half-day tour, or $20 per person for a full-day tour, depending on the extent of the services. It is preferable to tip the guide in cash at the end of the tour or you can leave the tip to your guide (advise name of guide) upon check-out. The guides will share the tips with the driver on tours that involve a driver.
SPA Therapists – $10 to $20 depending on the treatment / package that you are having. It is preferable to tip directly to the therapist in cash at the end of the spa treatment or you can leave the tip to your therapist (advise name of therapist) upon check-out.
Drivers Go Easy Travel staff in San Jose are not Crocodile Bay Resort employees and are not included in the staff tip pool. If you use one of the Resort’s drivers or guides for local transportation, please tip separately at your discretion.
Visa, Mastercard and American Express cards are accepted in Costa Rica and at Crocodile Bay Lodge. ATM cash machines are available in San Jose only. Puerto Jimenez has a 24 machine that allows cash advances on most major credit cards if your account offers cash advance via a pin#. Check with the bank that issud your credit card for obtaining a pin.
Yes, there is laundry service for a small fee (approx. $0.50-3.00 per item)
Hair dryers are available at the front desk.
No. The TV in the bar area does have Direct TV with access to U.S. News and sports programs. We also get the “Sunday Ticket” during the football season so guests can enjoy their favorite teams after a day of fishing or a half day of eco touring and relaxing.
Don’t go overboard converting dollars to “colones”. Its difficult and expensive to convert back to dollars. Many establishments in Costa Rica welcome American dollars, and any charges incurred at Crocodile Bay Lodge can be paid with Visa or Mastercard. The front desk at your hotel in San Jose can assist you with currency conversion if you wish to carry colones. The exchange rate is around 570 colones to $1.00.
Do I need trip/travel insurance?
Travel/Trip insurance is strongly recommended for many reasons. Insure your trip against additional expenses due to sickness, baggage delays, medical emergencies, natural disasters and other unforeseeable circumstances. Click here for more information
Departure tax from Costa Rica is $26 and is payable in colones or U.S. dollars. Travel/Trip insurance is strongly recommended for many reasons.
Cancellation Policy during COVID-19
In order to increase the amount of confidence that our clients have in making travel plans during these somewhat uncertain times, Crocodile Bay Resort will offer refunds to any clients who cannot travel to their scheduled vacation due to their home state or country being shut down, Costa Rica’s International Airport being closed, or if they themselves have Covid-19. For more information please contact a Crocodile Bay Representative.
Important Phone Numbers while in Costa Rica! San Jose Logistics – Go Easy Travel – Airport Pickup Contact Carlos Zuñiga Cell # 011-506 8711-5804 San Jose Hotel Doubletree Cariari by Hilton 011-506-2-239-0022 Hotel Sleep Inn 011-506-2-521-6500 Phone Numbers U.S. Embassy 011-506-2-220-3939, Nights/emergencies: 011-506-2-220-3127 Dial 911 for Police Emergencies in Costa Rica *When calling from within Costa Rica dialing (011) or (506) is not necessary!